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Elevator solutions   /   Maintenance and contracts   /   Call the department

Maintenance that keeps
your building moving

Preventive and corrective maintenance programmes, with clear contracts shaped around elevator condition and use, from scheduled checks to fault resolution and assessment of modernisation needs

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All of Jeddah · Elevator emergency support, 24/7

A service programme, clear in every detail

We begin by understanding the system, then organise work, visits and follow-up within a scope that serves the building and defines each responsibility

01
Preventive maintenance

Scheduled inspections, servicing and adjustments follow the system type, manufacturer instructions and agreed scope. Findings, wear and adjustment issues are followed before they develop into wider faults.

02
Corrective maintenance

Serviceable faults are diagnosed and electrical and mechanical components reviewed. Repairs or replacement are determined against safety, parts availability and approval of the work.

03
Follow-up and records

Visits, observations and actions are recorded, with parts and modernisation needs followed up so that service status and any additional decisions or scope are clear.

Two contract formats, an informed choice

Coverage of parts and additional work differs. Each contract is defined after reviewing the elevator’s condition

Comprehensive contract

Covers the services and parts expressly listed in the contract schedule, with exclusions stated. The format is reviewed against the elevator type, condition and technical and operational needs.

Non-comprehensive contract

Covers agreed visits, maintenance and service activities. Additional parts or repairs are priced as required and approved before work proceeds.

From building details to a service plan

01   Building and elevator details
02   Review or site inspection as appropriate
03   Define visits, work, parts and exclusions
04   Agree the plan and begin service records and follow-up

Existing elevators from different brands

Service feasibility is assessed against parts availability, access to electronic systems and software, technical compatibility and relevant authorisation requirements.

24/7
Elevator emergencies in Jeddah

Support is available throughout Jeddah, 24 hours a day, seven days a week. Intervention and corrective work follow the elevator’s condition and agreed service scope

Call the elevator department · +966 57 359 5752

If people are trapped or there is immediate danger, contact the competent emergency services and follow safety instructions. You may also call the elevator department on +966 57 359 5752. The website form is not an emergency-dispatch channel.

Answers to help you take the next step

Must the elevators have been supplied by you?

Systems supplied by others can be assessed for service feasibility.

Does a contract cover every part?

Services, parts and exclusions are expressly defined in the contract.

Can maintenance and cabin refurbishment be combined?

Each scope can be assessed separately or brought together in an agreement appropriate to the system.

What information helps?

Building location, elevator numbers, brands and condition, with data-plate images and maintenance records where available.

Start with a plan suited to your elevators

Share the location, number of elevators, brands and condition. Include data-plate images and maintenance records where available

Request a maintenance contract ↗ Talk to the elevator department